Sony WF-1000XM4 Industry Leading Noise Canceling Truly Wireless Earbud Headphones with Alexa Built-in, Black

$248.00

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SKU: B094C4VDJZ Category:

Description

Color:Black

WF-1000XM4 True Wireless Earphones. Take the next step in truly wireless noise canceling performance and exceptional sound quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call quality, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, the WF-1000XM4 Truly Wireless Bluetooth Earbuds are unlike any other before them.

Brand Sony
Color Black
Connectivity Technology Wireless
Model Name WF1000XM4/B
Form Factor In Ear

 

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Questions and answers of the customers

  1. Q Do they enhance outside noise for safety while walking hiking
    A Hi David G.,Thank you so much for your inquiry! Great news! In Ambient Sound mode, the WF-1000XM4 headphones capture more of the sound around you than ever before, which means you get a more natural listening experience and stay connected to your environment. You can hear ambient sound through the microphones embedded in the left and right units of the headset while enjoying music.Additional information:You can change the settings of the Ambient Sound Mode (Normal mode/Voice mode) by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via Bluetooth connection.• Normal mode: While enjoying music, you can hear the surrounding sound as if you were not wearing the headset.• Voice mode: While enjoying music, you can pick up the sound (such as announcements in the train) that you want to hear.I hope you find this information to be helpful!Regards,Jess
  2. Q What are the differences among ambient sound, noise canceling, and off?
    A Hi NM,Thank you so much for your inquiry! The WF-1000XM4 features Ambient Sound mode that captures more of the sound around you than ever before, which means you get a more natural listening experience and stay connected to your environment. If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. When off, both noise canceling function and Ambient Sound Mode is off. You can't hear ambient sound through the microphones embedded in the left and right units of the headset.Note: You can also turn on/off the noise canceling function and change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app. Additional information: You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you tap the left unit of the headset.- Noise canceling function: ON → Ambient Sound Mode: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF- Noise canceling function: ON → Ambient Sound Mode: ON- Ambient Sound Mode: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF- Noise canceling function: ON → Noise canceling function: OFF/Ambient Sound Mode: OFFI hope you find this information to be helpful!Regards,Jess
  3. Q El auricular derecho se me descarga mas rapido que el izquierdo, por qué?
    A Hola SARP, gracias por comunicarte con nosotros.Dependiendo de la configuración de varias funciones y las condiciones de uso, la velocidad de consumo de la batería puede variar entre las unidades izquierda y derecha.Como resultado, el tiempo de carga de las baterías puede diferir entre las unidades izquierda y derecha, pero esto no es un mal funcionamiento.Si necesita más ayuda o información con nuestro producto, siga los pasos a continuación para conocer las formas de comunicarse con nosotros.Desafortunadamente, debido al protocolo de phishing de Amazon actual para su protección, no podemos proporcionar un correo electrónico directo o un número de teléfono para el servicio de atención al cliente a partir de ahora. Encuentre la información de soporte de Sony Electronics: vaya a nuestro sitio web de soporte> haga clic en "Soporte"> desplácese hacia abajo, haga clic en "Contactar con el soporte"> haga clic en Auriculares> haga clic en "Pregunta por correo electrónico".¡Espero que esto ayude! – Romeo
  4. Q How do they compare with beatbuds pro and blx ear buds?
    A Hello Dalilah,Thank you for your interest! We cannot make a direct comparison with a non-Sony product, but, in terms of the features, everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit. Visit our Sony support website for more information.Regards,David
  5. Q i just bought these earbuds. great except it beeps in the middle songs. making me crazy. anyone...help?
    A Turn off the adaptive sound. Why on earth there is a beep changing modes is just stupid!
  6. Q When will they be restocked?
    A With Covid?, expect months.
  7. Q Can these connect to the apple watch, without the watch being tethered to the iPhone?
    A Hello Homer,Thank you so much for your inquiry!The WF-1000XM4 Wireless Noise-Canceling Headphones is compatible with Apple product that supports Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless headphones and speakers connection.If your Apple watch supports this Bluetooth profile, then yes, you can connect these headphones directly to your apple watch without the use of your iPhone.We recommend contacting Apple support to confirm the details.Should you need more assistance or information with our product, please follow the steps below for ways to contact us.Unfortunately, due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on Headphones > click on “Email Question.”I hope this helps!Best regards,Romeo
  8. Q Cuantas horas de carga tiene el estuche de Carga ??
    A Hola María Castillo,Gracias por tu consulta. Se tarda aproximadamente * 3 horas en cargar completamente el estuche de carga.* Tiempo necesario para cargar la batería a su máxima capacidadNota: el tiempo de carga puede variar según las condiciones de uso.Saludos, -Ralph
  9. Q Are there any other tips that fit these that have that extra "wing" part to them? The standard "round" tips never fit in my ears.
    A Yes, that's exactly what I did. It really brought out the bass sound since the tips were closer to my ear drums.
  10. Q Do these earbuds sound as good during phone calls on iPhone as apple's own headphones? Thank you
    A They sound good to me. My wife has the Apple pro buds and mine sound about the same.
  11. Q I want to buy original sony brand new product is this original new one? is this product have warranty?
    A Read the description carefully to ensure you are buying new and not refurbished. The item I bought was a brand new original Sony product
  12. Q Does the accompanying app have pre-built-in Soundscapes (thunderstorm, cavern, etc) similar to the Jabra app?
    A Hi Posh Gypsy, we appreciate your interest in our newest industry-leading noise canceling earbuds. Unfortunately, this unit has no preset or built-in soundscapes. What you can do with the “Sony | Headphones Connect” app are adjust the noise canceling function and Ambient Sound Mode (ambient sound control), Select the Equalizer/CLEAR BASS setting, Enable/disable the automatic audio detection for Speak-to-Chat and set it up, and many more. Please visit our Support site for more details. Thank you. ~Earl
  13. Q Can you use the noise cancellation while talking on the phone so you can hear really well if you are standing by a loud noise? Thank you!
    A Hi, Thanks for your inquiry! Yes, Noise Cancelling lets you hear people clearly during phone calls and effectively cancel background noises. - Kris
  14. Q will it fit under motorcycle helmet?
    A It should. Pretty flush to the outside of my ears.
  15. Q While using the earbuds one of them almost always turns off randomly (has happened 15+ times over a few days). Does anyone know what is going on here?
    A Hi Ryan,We are sorry to hear that. To resolve the issue you're having please try to reset the headphones to factory default settings. 1. Set a headset unit into the charging case. (Close the lid of the charging case after setting the headset into the charging case.)2. Connect the charging case to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.3. Open and close the lid of the charging case more than 5 times within 20 seconds. The indicator (red) of the charging case starts flashing. When the resetting is complete, the indicator (green) of the charging case flashes 4 times 4. Remove the headset unit from the charging case, set the other headset unit to the charging case, and then start the operation again from step 1If the same issue occurs, unfortunately, due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to Sony website > click on “Support” > scroll down click on “Contact Support” > click on [Product Category] > click on “Email Question”Regards,David
  16. Q I want to love these but the left side constantly makes noise and sometime I hear myself speak in it when im not in a call. Ready to return. Anyone?
    A Hi Moofaso, we're sorry to hear that the left earbud constantly make noise. This is definitely not the experience we wanted you to have. Allow us to help you and turn this into a better experience.First, please ensure the software installed is updated. Updating the software improves the overall performance of the headphones. You may use the Headphones Connect app to update the WF-1000XM4 Headphones (Version 1.2.6). Resetting and Initializing the headphones will also help on resolving the issue.Reset the headset:Reset one of the headset units at a time.Place a headset unit into the charging case.Close the lid of the charging case after setting the headset into the charging case.Connect the charging case to an AC outlet.Note: Use the supplied USB Type-C™ cable and a commercially available USB AC adaptor.Open and close the lid of the charging case more than 5 times within 20 seconds. This will cause the indicator (red) of the charging case to start flashing.When the resetting is complete, the indicator (green) of the charging case flashes 4 times.Remove the headset unit from the charging case, set the other headset unit to the charging case, and then start the operation again from step 1.Note:During a reset, the device registration (pairing) information and other settings are retained.Initialize the headset to restore factory settings:IMPORTANT: This operation resets all the device settings to the factory defaults and deletes all pairing information. Notes:After initializing the headset, you should also delete the headset pairing information from any connected devices and then pair them again.When the remaining battery charge of the charging case is not sufficient, the headset will not start initializing. If this is the case, charge the charging case.Place the headset into the charging case.Hold your fingers to the touch sensors on both the left and right units for about 10 seconds.Note: This will cause the indicator (red) of the charging case flashing.Release your fingers within 5 seconds after the indicator starts flashing.When the initializing is complete, the indicator (green) of the charging case flashes 4 times.Note: If you do not release your finger within 5 seconds after the indicator starts flashing in step 3, the headset will not be initialized. Try again from step 2.Note:You can also initialize the headset using the Sony | Headphones Connect app.Should you need further assistance, please contact us. Unfortunately due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > on the top right corner, click on “Contact US” > click on “Others”click on “Support” > scroll down click on “Contact Support” > click on [Product Category] > click on “Email Question”. Regards, Erin
  17. Q Anyone can tell how it wears comparing sennheiser cx 400bt?
    A They have a larger profile than what I am used to and they are heavy, my ears hurt after having them in for a couple hours. As far as the buds themselves, I swapped for buds I have from another bud cause they're more comfortable in comparison.
  18. Q Can these be paired with a bluetooth transmitter?
    A If the transmitter can see it, then yes.Future reference, "Bluetooth transmitter" is vague. Most phones, Media Players, computers have Bluetooth transmitters built-in. It's required in order to pair-up an external device whether it be headphones or a speaker.
  19. Q Do these fit in ears with conch piercings?
    A why yes, they took your conch piercings specifically into account when designing the fit of these. AYFKM!
  20. Q can it cut police and ambulance sirens I hear in my apartment? nothing works well enough even Bose
    A Not sure of your situation, I can explain mine. I put the extended tips on my earbuds, put them into my ear as far as they could go, and mowed my grass with noise cancelling on and music playing at a medium level of volume. I honestly did not hear the lawn mower when I did this.Hiope this helps!
  21. Q Is there a user's manual for these earbuds, I can not find one on line?
    A Hi DC, we appreciate your interest in our newest industry-leading noise canceling earbuds. Yes, you can get the operating manual or help guide for this model from our Support site. Just go to the Support tab at the upper right corner of the site and select "Product support". Hope this helps. Thank you. ~Earl
  22. Q Anyone else having this problem where the sound would cut in and out randomly? This has happened a number of times while in the city and in the gym.
    A Hi Dr. Adam Corven,We regret to hear that you are having connectivity issues with the headphones. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also refer to these troubleshooting steps to help resolve the issue:-Set the headset to “Priority on stable connection” mode (using the Sony Headphones Connect app)-Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:a. When there is a human body between the headset and the Bluetooth deviceIn this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.b. When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.c. In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.d. Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train-Delete pairing data, and then pair the unit and device again.-Reset the headset:1. Set a headset unit into the charging case. Close the lid of the charging case after setting the headset into the charging case.2. Connect the charging case to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.3. Open and close the lid of the charging case more than 5 times within 20 seconds. The indicator (red) of the charging case starts flashing. When the resetting is complete, the indicator (green) of the charging case flashes 4 times.4. Remove the headset unit from the charging case, set the other headset unit to the charging case, and then start the operation again from step 1.-Initialize the headset:1. Set the headset into the charging case. Leave the lid of the charging case open after setting the headset.2. Hold your fingers to the touch sensors on both the left and right units for about 10 seconds. The indicator (red) of the charging case starts flashing.3. Release your fingers within 5 seconds after the indicator starts flashing. When the initializing is complete, the indicator (green) of the charging case flashes 4 times.This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.If still not resolved or you need further assistance, please let us know. Unfortunately, due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" > refer to "Contact Us".~Ralph
  23. Q How does the noise cancelling with these conpare with the wh-1000xm4s?
    A Hi Jonathan,Thank you so much for your inquiry. Both the WH-1000XM4 and WF-1000XM4 offer industry leading noise cancelation and incredible sound quality just in different form functions, so you can choose whether you prefer an over-ear headphone or Truly Wireless earbud and get a great listening experience. For the WH-1000XM4, these headphones improved noise canceling quality in the human voice’s frequency. It does this in part by utilizing the 5 built-in microphones to remove the directional sound. For the WF-1000XM4, these headphones have been designed from the ground up. Like our new Integrated Processor V1, specially developed by Sony, that cancels more noise than ever, a new driver unit with more performance, noise sensing microphones, and innovative Noise Isolation Earbud Tips with a more stable fit.To know more about the specifications and features of our WF-1000XM4 and WH-1000XM4, please visit our website > click on Electronics > Audio > Headphones.I hope this helps! Thanks again for considering Sony!- Romeo
  24. Q What is the time frame of "Usually ships soon"?
    A 2-3 days
  25. Q I have a sony bravia xbr-65a9g tv bluetooth 4.2. will these work with it?
    A Hi rhody81, we appreciate your interest in our newest industry-leading noise canceling earbuds. Good news! Yes, you can connect this unit with your TV. As the WF1000XM4 requires the A2DP Bluetooth profile for Bluetooth audio playback, your TV A9G model, supports the said profile. Hope this helps. Thank you. ~Earl
  26. Q Sony, my foam eartips broke in just a week, why are they so expensive with a big flaw?
    A Get spinfit cp360 great silicone alternative
  27. Q Can I buy oem earbud tips replacement from Amazon?
    A Hi DarkAngel, we appreciate your interest in our newest industry-leading noise canceling earbuds. Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-NI1000 S/EP-NI1000 M/EP-NI1000 L (2 each). You may visit our Support site for more details. Hope this helps. Thank you. ~Earl
  28. Q Xiaomi flipbuds pro sony wf-1000xm4 which one has the best sound quality?
    A Hi Görkem Ö.,Thanks for your inquiry. We as a company choose not to provide a direct comparison between our headphones and other brands. We can guarantee you that the audio quality of the WF1000XM4 is exceptional. Thanks to specially designed 6 mm drivers, they reproduce a dynamic sound despite their small size, and the high-compliance diaphragm reproduces a rich bass range. The WF1000XM4 also features easy wireless charging with Qi technology and 360 reality audio!Thank you for considering Sony!Regards,-Ralph
  29. Q is it working as a ear plug as well, I mean I want to use it while sleeping to cancel noise outside from my app. ?
    A Hi Boguslaw, we appreciate your interest in our newest industry-leading noise canceling earbuds. Yes, you can use these headphones while sleeping. The WF1000XM4 wireless earbuds are a great option because of their comfort and noise-cancelling feature. Please make sure to change earbud tips to ones that fit more snugly for your ears to prevent these earbuds from being removed from the ear. I hope this helps. ~Earl
  30. Q What's the metal piece sticking out of the earbud?
    A Hi Yitzak, we appreciate your interest in our newest industry-leading noise canceling earbuds. The gold metallic pieces on each earbud are the microphones. Two noise-sensing microphones per ear – one feed-forward and one feed-back – on the surface of the headphones catch more of the ambient sounds of your surroundings, whether it’s in-flight noise, city traffic, or office chatter. Thank you. ~Earl
  31. Q Are you going to fix the noise canceling sound cycling on and off, and the the opposite in ambient mode?
    A yes I use this opportunity which makes my ANC stop when I walk on the street for example
  32. Q Do these stay in your ears when doing high impacts activities like jumping or hitting a heavy bag?
    A No. Although they fit my ear more comfortably and resist migration in the ear better than any other earbud they still move in my ear under high impact.
  33. Q has anybody else noticed that when you turn the volume past 70% the sound gets really muffled & the highs go away? - are mine defective?
    A Typically higher volumes reduce audio quality. On max volume I do notice that I loose some high end clarity, but the sound does not become muffled. I’d recommend getting in contact with Sony Support.
  34. Q aptx hd
    A Hello Lee Williams, Unfortunately, the WF-1000XM4 does not support APTX. The supported audio formats for these headphones are SBC, AAC, and LDAC. Regards, David
  35. Q Will a helmet cause the touch controls to activate
    A Hi William, Thank you for your inquiry. There is a possibility touch controls can be activated while wearing it on a helmet. However, you may change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app. Regards,Kris
  36. Q Will these earbuds fit under the sony wh-1000xm4 headphones?
    A Hi Karen, thank you so much for your question.Both the WH-1000XM4 and WF-1000XM4 offer industry leading noise cancelation and incredible sound quality just in different form functions, so you can choose whether you prefer an over-ear headphone or Truly Wireless earbud and get a great listening experience. It is not recommended or necessary to use both simultaneously.Hope this helps!- Romeo
  37. Q are there replacement oem tips available? had them for about a month now and the foam has ripped so i had to switch to a pair of spinfits
    A Hi Brandon H.,We regret to hear about what happened to the earbud tips of the headphones. For optimum performance, it is recommended to use the supplied earbud tips. Full operation is not guaranteed when using third-party accessories. You can get a replacement from our authorized parts distributor. Unfortunately due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > click on “Support” > scroll down click on “Contact Support” > scroll down click on "Parts & Accessories". -Ralph
  38. Q Can you use these for watching a 2015 Samsung television ?
    A As long as your Samsung TV can pair via Bluetooth, it should work as these headphones pair via Bluetooth
  39. Q Se puede usar uno solo?
    A Si claro que se puede usar solo uno
  40. Q ambient volume - can the volume be increased in ambient mode (or noise cancelling) so I can better hear when someone is speaking to me?
    A Hi Mainers,Thank you for your inquiry! You can change the settings of the Ambient Sound Mode (Normal mode/Voice mode and Ambient Sound level) by connecting the smartphone (with the “Sony Headphones Connect” app installed) and the headset via Bluetooth connection. Ambient Sound Mode has 2 settings that you can enable to best suit your surroundings:Normal mode: While enjoying music, you can hear the surrounding sound as if you were not wearing the headset.Voice mode: While enjoying music, you can pick up the sound (such as announcements in the train) that you want to hear.Regards,Jess
  41. Q How do you use left w/ 1 device (phone) and right w/ 2nd (kindle fire) at same time? accidently did: l in ear, r in case, r taken out & auto'd to fire
    A The device doesn't support multiple point bluetooth so I don't believe this is possible.
  42. Q Where/when can I get extra tips, size L for them?
    A You will have to contact Sony customer service most likely. Doubt they sell them separately.
  43. Q Can these be returned if I don’t like them after using them?
    A If you have Prime membership, u have 30 days
  44. Q can you wear hearing aids while using WF-100XM4 noise cancelling headphones?
    A Hi Rick,Thank you for your inquiry. Wearing hearing aids while using the headphones may vary on the type of hearing aid you have. These headphones will be inserted in to your ear that could get in the way of normal hearing aids. - Kris
  45. Q Headphone wh-1000xm4 has issues connecting to samsung tv. what about the wf-1000xm4?
    A Hi AC, Thank you for your inquiry! Both WH-1000XM4 and WF-1000XM4 can connect to Samsung devices and TVs that are compatible with an A2DP Bluetooth connection. If you are having difficulties trying to connect your WH-1000XM4 to your A2DP compatible devices, please follow these steps to troubleshoot and isolate the issue. -Bring the headset and the Bluetooth device within 1 m (3 feet) from each other.-The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode.-When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again.You may also initialize the headphones and pair the devices once more.To initialize, turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more.The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.Should you need further assistance, please feel free to contact us for help.Unfortunately due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > on the top right corner, click on “Contact US” > click on “Others”click on “Support” > scroll down click on “Contact Support” > click on "Headphones" > click on “Email Question”. Full Name:Best Buy Username:Telephone Number:Model Number:Issue:Regards,Carl
  46. Q If I ever want to buy replacement foam eartips for the xm4 earbuds, which ones would provide the best fit?
    A The medium-sized Sony eartips were too large and the small didn't provide a sufficient seal for me. I did experiment by buying the Comply foam eartips for the xm3 and using them on my xm4s. They seem to work well, are the appropriate size for the earbuds, and fit in the case without disrupting the charging. At the time of writing this, they were just under $20 for three pairs, so they aren't cheap, but I'm hopjng they'll last for a long time!
  47. Q Does this model has the same battery life as the wf-1000xm3 ?
    A 3hrs extra play time on the xm4
  48. Q Do these headphones require the app to function, or can you just connect through bluetooth and use them?
    A They can function without the app but you won't be able change any of the settings without it
  49. Q My headphones are not connecting to the Sony app very frustrating, wf1000xm4 on iOS
    A Hi AMZNSTU,We do apologize for the inconvenience. Please make sure that the app and iOS version is updated. If you have an Android smartphone, you may also try to install the Sony| Headphone Connect app. Please follow the steps below on how to connect or install “Sony | Headphones Connect” to your smartphone/iPhone to operate your Sony headphones.Search for [Sony Headphones Connect] on Google Play or App Store.Launch the app.Confirm the [End user license agreement] and check the [I read the above contents and agree.] box.Tap [Start].Launch the “Sony | Headphones Connect” app on your smartphone/iPhone, then register your Sony headphones by following the on-screen instructions. Use method A, B or C below to register the headphones.A: Turn on the wireless headphones, then move the headphones close to your smartphone/iPhone. You can select the headphones to pair (register) with via BLUETOOTH connection. If the headphones do not appear on the screen, try the following method B or C.B: When using a smartphone/iPhone not compatible with one-touch connection (NFC), connect and pair (register) with the wireless headphones via BLUETOOTH connection using the setting menu of your smartphone/iPhone. The BLUETOOTH connection method depends on the headphones.C: When using a smartphone compatible with one-touch connection (NFC), connect and pair (register) with the wireless headphones via BLUETOOTH connection by touching the headphones with your smartphone.Refer to the operating instructions of your headphones to check whether they support the NFC functions.Should you need further assistance, please visit the Sony support site. Unfortunately, due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics Support information: Go to SONY support site > click on “Support” > scroll down click on “Contact Support” > click on " Headphones" > click on “Email Question”Regards,Kris
  50. Q What’s the lowest latency? Does it support any low latency codecs such as aptx-ll?
    A Hi Jeff O, Thank you for your interest in latency data for the WF-1000XM4. Unfortunately, this is not a public specification that we disclose at this time. The WF-1000XM4 does not support APTX the supported audio formats are SBC, AAC, and LDAC. Thank you kindly for your understanding.Regards,Carl
  51. Q Is active noise cancellation always default = on when turned on? or will this device remember the last used anc setting?
    A Hi Jeffx, we appreciate your interest in our newest industry-leading noise canceling earbuds. When you turn the headset on for the first time after purchase or just after initializing the headset, the noise canceling function is turned on automatically when you put the headset units into your ears. Any changes made to the settings are retained from this point on. You may visit our support site for more details. Thank you. ~Earl
  52. Q The battery on the right earpiece discharges at a much faster rate than the left. Is that normal? 35% on left when right needs charging.
    A Hi Kat, thanks for reaching out. Yes, this is normal. Depending on the settings of various functions and the conditions of use, the speed of the battery consumption may vary between the left and right units.As a result, the charging time of the batteries may differ between the left and right units, but this is not a malfunction. Should you need further assistance, please contact us. Unfortunately due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > on the top right corner, click on “Contact Us” > click on “Others” click on “Support” > scroll down click on “Contact Support” > click on [Product Category] > click on “Email Question”. Regards,Sam
  53. Q If my phone only has bluetooth 5.0, what are the features that I will not be able to use (if any)?
    A Hi J. Lucas, we appreciate your interest in our newest industry-leading noise canceling earbuds. This unit has Bluetooth 5.2 which is more secured and energy-efficient., and it will still work with Bluetooth 5.0 devices including the features of the earbuds. Thank you. ~Earl
  54. Q Does it have in ear detection and auto pause when taken out?
    A Hello Mohamed, Yes. When you listen to music while wearing both headset units in your ears, the headset will pause music playback if one or both headset units are removed. When the headset is worn again, the headset resumes music playback. I hope this helps! -Vincent
  55. Q Do the noise canceling/ambient setting save after being put in case? The mx3 always started in noise canceling and did not retain previous setting.
    A Hello, we appreciate your interest in our newest industry-leading noise canceling earbuds. Yes, when you turn the headset on for the first time after purchase or just after initializing the headset, the noise canceling function is turned on automatically when you put the headset units into your ears. Any changes made to the settings are retained from this point on. Thank you. ~Earl
  56. Q Is wind noise blocked? i have two pair of wf1000x m3s and neither block wind noise. and i am hoping this has been resolved in the new m4 version.
    A Hi Tom, Our WF-1000XM4 wireless headphones have a wind noise reduction function via Sony | Headphones Connect app that detects when it’s windy and it automatically suppresses it to minimizing wind noise. Thank you for your inquiry! -Vincent
  57. Q How large are the drivers?
    A Hi Patrizia, thank you so much for your question! The WF-1000XM4 has a 6 mm driver unit. Hope this helps! Thank you, Romeo
  58. Q Can you assign ambient sound control and volume control on the touch pad at the same time?
    A Hi Gadgets Kid, Thank you so much for your inquiry! Yes, you can! Please use the Headphones Connect app to change the touch sensor function of the WF-1000XM4.I hope this helps! Regards,Carl
  59. Q After I set these up using the app, does the app have to be running for the customized setup to work?
    A Hi Brandon, Thank you for your inquiry! Yes, the WF1000XM4 will keep your preferred settings once set on the Headphones Connect app even if the application is closed. I hope this helps! Regards,Carl
  60. Q Is the warranty international?
    A Hi Kim levie, Thanks for your inquiry. Unfortunately, the manufacturer's limited warranty is only applicable in the US. -Ralph
  61. Q Can you use just the left side, or do both need to be used for them to work properly? Was born without hearing in my right ear…
    A Hi botc, we appreciate your interest in our newest Wireless Noise Canceling Headphones, WF-1000XM4. Yes, you can. Just like our WF-1000XM3, these headphones can be used individually. In this case, only the unit that has been removed from the charging case will turn on. Thank you. ~Earl
  62. Q I saw a youtube video comparing the x4 call quality to other earbuds and the sound quality was "muffled". can this be remedied with a software update?
    A Hi Sarah,Thank you for your inquiry. For low sound quality, this may be resolved by choosing the right size of the earbud tips to ones that fit more snugly into your ears to obtain proper sound qualities, noise canceling effects, or call performances. For music playback, you may need to switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection.When you want to prioritize the sound quality, select the “Priority on sound quality” mode.If the connection is unstable, such as when producing only intermittent sound, select the “Priority on stable connection” mode. You may switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app that you can download from the Google Play Store App Store from your smartphone. Hope this helps. - Kris
  63. Q If you happen to lose one, is there an app to help you find it?
    A Hi Susan Baroncini-Moe,Thank you for your inquiry. None, the WF1000XM4 is not compatible to tracking apps. The two sides of the headphones and the charging case are all pre-set with information that allows them to communicate to and from each other If you lose the charging case or one side of the headphones, you may send the remaining items to the Service Center so that a replacement for the missing part can be acquired and reset with the remaining components. Hope this helps. - Kris
  64. Q Do these support multi-device pairing?
    A Hi AG, These wireless headphones can be PAIRED with multiple devices at the same time, but unlike model WH-1000XM4: they cannot be CONNECTED with multiple devices at the same time. The WF-1000XM4 does currently not support Multi-point Connection. I hope this helps! -Vincent
  65. Q Compatibly with Microsoft teams
    A Hi Amazon Customer,Thanks for your inquiry. Yes, you can use WF1000XM4 with video calling apps like Microsoft Teams. Make sure to set the audio (Speaker and Microphone) settings of the app. Regards,-Ralph
  66. Q Does l work while r is in case? mine does not. if so, how?
    A Hi Mahmoud,We do apologize for the inconvenience and thank you for reaching out Sony. Yes, you can remove one unit of the headset from the charging case and use the unit by itself. If you are using the Google Assistant function on the earbud headphones, it will be setup to use either the left (L) or right (R) side (not both sides). If you wish to use only one earbud, you must use the side setup with the Google Assistant function. You cannot use only the side that is not setup with the Google Assistant function. If you want to use the other side of the headphones, change the settings of the Google Assistant function on the Sony | Headphones Connect app to use the side you want to use.If you aren't using the Google Assistant function, you can simply remove the earbud you want to use from the charging case and use it. If you already removed both earbuds and want to use only one, you can disable (turn off) the Pauses when headphones are taken off feature on the Sony | Headphone Connect app dashboard.May we contact you to help and get more information? If so, please email the below information to Sony E-support that you can find on Sony’s official website.Full Name:Amazon Username:Telephone Number:Model Number:Issue:Unfortunately, due to the current Amazon phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronic’s Support information: Go to our website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" > click on “Email Question.”Regards,Kris
  67. Q Can you adjust the volume from the earbud?
    A Hi Kavon,Thank you for your inquiry. The WF1000XM4 don’t have a default volume controller. You need to download the “Sony | Headphones Connect” app on your smartphone to assign Volume adjustment function to the touch sensor. Hope this helps. - Kris
  68. Q How is the max bass on this vs the xb700 earbuds?
    A Hi luis_, thank you so much for your interest in our newest Industry Leading Noise Canceling Truly Wireless Headphones, WF-1000XM4! The WF-1000XM4 now supports High-Resolution Audio Wireless playback- thanks to specially designed 6 mm drivers they reproduce a dynamic sound despite their small size, and the high-compliance diaphragm reproduces a rich bass range. Plus, the WF1000XM4 supports the Sony Headphones Connect app which lets you customize sound levels (equalizer) to suit your music. I hope this helps! - Romeo
  69. Q Do the Sony wf-1000mx4 have 3D sounds like the Sony wh-1000mx4?
    A The app gives you a sample of the 360 and it does sound neat and cool. However I at this moment it only supports certain apps that require subscriptions. And those apps do NOT include SoundCloud, Spotify, YTMusic, or even apple music from the looks of it. They're all services I honestly never heard of before. Not sure if it does 360 magic on videos like Netflix and the like, but current projection looks like a negative.The sound is still great, thoguh.
  70. Q Can these be used independently, or do you have to put both R and L earbuds in for them to work?
    A Hello Nan, You can use our WF-1000XM4 truly wireless earbud headphones independently. Only the unit that has been removed from the charging case will turn on. I hope this helps! -Vincent
  71. Q Can you use google assistant while wearing these?
    A Hi Kavon,Yes, tap and hold right earbuds and can activate Voice assistant.-Ralph
  72. Q Since this product supports scms-t, will i be able to listen to my music that i ripped from my cds (not using scms)?
    A Hi Jam, Thank you for your inquiry! For this, the headphones will play the audio coming from your Bluetooth devices such as Mobile Device or Computer. If your devices can play the audio it should work with the headphones. The SUPPORTED AUDIO FORMAT(S) are SBC, AAC, LDAC.I hope this helps! Regards,Carl

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